Standard Shipping:
(1) For the US, EU, CA, AU, New Zealand, Japan, Korea, Singapore, it generally takes 12-22 days to arrive. Sometimes it may take longer due to factors like Customs clearance, weather conditions, delays at the Post Office, or flight schedules...

(2) For other countries, it typically takes 12-28 days to arrive. Similar to the above, occasional delays might occur due to Customs, weather, postal, or flight issues...

(3) We provide a guarantee for all our customers: If the package can't be delivered within 90 days, we will issue a FULL refund.

Expedited Shipping (mainly DHL Express):
For most countries worldwide, it usually takes 2-7 days. During checkout, you can select options like "DHL for US," "DHL for EU," etc. If your

Absolutely!
We provide free shipping for orders totaling more than $80. Furthermore, we offer a 10% discount on orders exceeding $250. No need to apply any coupon; the system will automatically calculate this discount during the checkout process.

We are committed to offering a wide range of sterling silver craft supplies to designers worldwide. Consequently, we take intellectual property infringement very seriously. We make every effort to ensure that the items in our store do not infringe on intellectual property rights.

If you discover an item in our store that may infringe on intellectual property rights, please don't hesitate to reach out to us. We will work diligently with you to address and rectify the situation.

Our sterling silver items can indeed be made from recycled materials, which is better for the environment. They are all eco-friendly.

The absence of a stamp can occur during the production process for a couple of reasons. One common reason is that the item's design or module is too small to accommodate a stamp of 925 or 990. Additionally, there are instances where the manufacturer simply forgets to apply the stamp. If the lack of a stamp raises any concerns for you, please don't hesitate to contact us to confirm whether a specific item is stamped.

Yes, we certainly offer custom jewelry based on your own design. The minimum quantity requirement for custom designs varies depending on the specifics of your design.

Our engraving is deep and not just surface laser engraving. We can engrave any text or logo of your choice. The engraving is available in two colors: white and black. Additionally, we can apply an 18K gold plated finish to the engraved items. For more details, you can visit the relevant category in our store.

https://www.etsy.com/shop/SterlingSilverBox?ref=seller-platform-mcnav%C2%A7ion_id§ion_id=34296598

Please be aware that if your shipping address is located in a remote district under the DHL Express system, an additional remote area surcharge may apply to your shipment. This surcharge is determined by DHL Express and covers the extra costs associated with delivering to remote locations.

For further details or to check if your address qualifies for this surcharge, please contact us or DHL Express directly before placing your order. Thank you for your understanding.

The sales tax is paid by the customer, and it's charged by Etsy. Etsy then forwards this tax to the relevant tax authority in the buyer's country. If you believe you are tax-exempt, please inform us, and we will assist you in the process of obtaining a refund.

Yes, a tracking number is provided for all our packages, which means that you can track the status and location of your package during transit.

Gold filled jewelry is made by bonding a layer of karat gold to a brass inner core. Our gold filled items contain 1/20th 14 karat gold, which means they are composed of 5% 14 karat gold by weight, with a brass inner core. We offer both 1/20 14K rose gold filled and 1/20 14K yellow gold filled items.

Certainly, we can provide gold plating for our products. We offer 14K, 18K, and 22K gold plating options in both yellow and rose gold. Our standard gold-plated items have a 1-micron gold layer, which is significantly thicker than most gold-plated jewelry. We can also accommodate 2.5 micron gold plating, but please note that this option requires a minimum order quantity (MOQ). If you're interested, please let us know, and we can provide you with a customized quotation.

In addition, we can provide shiny finishes for our oxidized items upon request. If you have specific preferences or any questions regarding these options, please don't hesitate to reach out to us for further information.