FREE SHIPPING- Free Shipping is for First Class Shipping only regardless of if it shows Priority. Items returned are credited as shop credit, minus any Shipping Costs and restocking fees when order is under $60.

Shipping Fees are not refundable, and Buyer pays Return Postage. The purchase price is refunded by credit to our Etsy shop as we do not accept cancellations for any reason including insurance claims. We don't exchange or refund custom made jewelry; please be sure to measure first. Items received may be subject to 20% Restocking Fee. If item is missing we will give a refund, we do not reshipped.

DO NOT THROW AWAY ANY BOX, ENVELOPE, ITEMS, INTERIOR PACKAGING OR IT WILL VOID YOUR INSURANCE CLAIM!!!

How do I return a damaged item? Buyers can contact us in regards to this and we can file a claim. They are now requiring that you bring in all parts of a damaged package and items; do not throw anything away! We do not accept cancellations due to the post office damaging or losing packages under any circumstance.

*** Purchase outside of the United States, only your shipping insurance or refund of the items are available as a resolution. If you no longer want the item and want a refund, you are required to ship items back at your cost.

A Girls Gems does NOT accept returns for Pierced jewelry for any reason.
================================================================
If you return, or seek a refund on a transaction that satisfied the purchase requirement of a free shipping coupon, your promotional credit may be automatically invalidated if you return any item that goes under the $60 limit. Should we not have an item or you cancel or return anything from your cart that applied a discount, free shipping coupon, the coupon will be automatically deleted and you will pay full price shipping. We do not accept any cancellations of any orders once it has been processed. If an order is unprocessed, we will absolutely do a cancellation.

We will require pictures of the individual items as well as the package they came in and the envelope as this is a requirement of our shop as well as the USPS or Etsy Insurance policy. Please message us of the problem along with pictures. Items damaged or not as described will need to be returned and shipped back to us or brought in to the post office. If anyone refuses to to return items, send pictures, verify the package details or shipping address within 7 days, we will not accept a return and no refund will be given. We have cameras in the shipping area to further assist with claims of what was shipped out to our customers.

Yes, we do have a minimum order of $15 for international shipping.

______________________________
DISCLAIMER:
ALL OF OUR PRODUCTS ARE NOT INTENDED TO BE USED OR WORN BY BABIES OR CHILDREN. USE AT YOUR OWN RISK.

All Jewelry Items are custom made and personalized to your order and they are not refundable. To Measure for Bracelet or Necklace: Wrap a string around your wrist/neck to where you want it to be and mark the string. Lay the string out flat and measure it with a ruler and that is the length you need in inches. You can adjust it up on your bracelet if you like it to be lose. If ordering a toggle bracelet, you will always need to add .075-1.15 inches to adjust for the size of the toggle bar. When you order a bracelet or necklace our shop policy requires that you measure your wrist or necklace size.